Question 1

Will a remap void my warranty?

Accepted Answer

A remap can affect a manufacturer warranty. We keep every map within safe hardware limits and the original file is always stored, so we can put the car back to factory software whenever you need it.

Question 2

How long does a remap take?

Accepted Answer

Most Stage 1 maps are done in two to three hours including the health check and road logging. Stage 2, custom live mapping and ECU unlocking jobs are usually a full day — we'll confirm when you book.

Question 3

Do you need my car in person?

Accepted Answer

Yes. Every car is health checked and data-logged on the road before and after mapping, so we know exactly what it's doing. We don't sell files to load at home.

Question 4

Can you tune locked, newer ECUs?

Accepted Answer

Yes we can! Almost all ECUs that are locked or encrypted can be bench-unlocked in-house the same day. Contact us if you need more information on unlocking your ECU.

Question 5

Do you keep my original ECU calibration?

Accepted Answer

Yes. We take a backup of your standard calibration (where possible) and it's stored on our secure server. You're welcome to a copy if you want one. We can restore your car's software back to standard at any time, whether that's for a dealer visit or because you're selling the car.

Question 6

Is my car insured while you're working on it?

Accepted Answer

Yes. Every vehicle we work on is covered by our insurance up to a maximum of £250,000 per vehicle in case of damage or theft, and all work we carry out is insured too. It's not a question that gets asked often, but it's one worth asking whoever you choose to remap your car.

Question 7

Do I get a warranty with an ECU remap?

Accepted Answer

While carrying out a remap we take full responsibility for the engine control unit and its operation. In the unlikely event that any issues arise during the process, we will carry out recovery, repair or replacement of the ECU as required — though it's very rare that we have any such issues.

Straight answers